These guidelines apply to all returns and exchanges. Please read these sections for information specific to your return:
Please submit any return/exchange requests within 48 hours of receiving your order. All returns must be approved by our customer service team. Returns must be postmarked within 48 hours of return request approval. Returns outside of this window will not be honored.
Return requests for store pickup purchases made online must be placed within 5 business days after purchase.
All items must include all packaging and original tags. They must be in new, unsoiled, and undamaged condition. If items do not conform to these requirements, there will be no exchange or return given.
Exchanges: All shipping charges are the responsibility of the customer. You must include a return shipping label with your return. All return shipping costs, as well as costs incurred in shipping any exchanged items back to you, will be the customer's responsibility. Please send our customer service team your tracking number once your item has shipped.
Defective/Damaged Item Returns
Boxed items and adults toys that arrive damaged or are defective are eligible for an exchange of the same or equivalent item. Please send photos or videos of the damaged/defective goods via your online tickets portal or email. Click here for more info on How to Request a Return/Exchange.
We will send you a shipping label upon approval of your return request. Once we receive and inspect your item, we will ship you an exchange at no cost to you.
Non-returnable Items
We inspect all items before shipment. The following items are not eligible for returns or exchanges:
- Shoes
- Impact gear
- Bondage gear
- CBT gear
- Non-defective sex toys
- Latex clothing
- Lubricants/body oils
- Medical instruments
- Underwear
- Books
Order Cancellations
Online orders can be cancelled before they have shipped out. All cancellation requests must be made within 24 hours of placing your order. If your order has shipped out, your order cannot be cancelled. There is a 5% fee for cancelled orders.
Clothing Exchanges
Non-latex clothing, accessories, and footwear may be returned for size exchange. Please place a return request to exchange within 48 hours of receiving your order. Refunds are not available for clothing exchanges.
If we have your size in stock or we are able to place an order for your size to ship to you, we will approve your exchange request. If we do not have your size in stock and are unable to place an order for the item in your size, you are able to exchange your item for a different clothing item in the correct size.
All shipping charges are the responsibility of the customer. You must include a return shipping label with your return. All exchange shipping costs, as well as costs incurred in shipping any exchanged items back to you will be the customer's responsibility.
Discounted Item Returns
Discounted items are not eligible for returns, exchanges, or refunds.
